Preparing items:

All items are lovingly handmade. As such, it may take up to a week to fulfill an order before it is shipped, even if an item is listed 'in stock'. This means the ingredients are in stock, and your item will be made for you after you order. During higher volume times, like holiday shopping, it could take 2 weeks prior to shipping. We will work hard to make sure your items arrive as soon as they can. 

 

Shipping

When we began, we dreamed of creating the perfect unboxing experience, with a fancy box with fun fill and dividers holding our products nested perfectly inside a larger shipping box, with even more filler material to keep that box safe...

Then it hit us. We chose organic and high quality ingredients for our products not only to help remove harsh chemicals from our immediate environment, but also to help the planet. So how does making the perfect presentation using materials that deplete natural resources and use processes that don't support our vision match that? That's right- it doesn't. So. We shifted our focus and we are searching for a way to ship that matches our vision.

We are currently using the least amount of packing that will keep your items safe. Our shipping materials are made from recycled content when possible. Our protective plastic bags are made from 100% recycled plastic. Our plant-based, renewable, and biodegradable carton tape marries a cellulose backing with a high-performing natural rubber adhesive. We reuse clean shipping boxes whenever possible. 

 

Returns

Because all items are handmade and perishable, we are unable to accept returns. However, we want you to be completely satisfied, so if you have any issues or questions, please contact us at info@backstageapothecary.com, and we will work to insure you are happy with your purchase.